AUS Domestic Shipping

Free standard shipping when you spend $150 or more 
Standard shipping - $9.15
Approximate delivery 3-5 business days

Please note that your Sendle tracking number will be emailed to you once you have purchased your order. Make sure to keep an eye out for this email so you are able to track your order ! 

In order to track your order, please visit https://try.sendle.com/en-au/tracking 

International Shipping

Free standard international shipping on all orders over $150.
Standard International shipping - $25.00
Approximate delivery up to 12 business days

if you require international express shipping please email us at bygaiaco@gmail.com for further information.

Returns and Exchanges

We are able to accept exchanges up to 30 days after items are received if you are unhappy your purchase. We are also unable to accept earring exchanges due to hygiene reasons. Shipping and handling charges will be at the expense of the buyer. Please ensure when returning our items that they  are unused and with all original packaging to be eligible for a refund. If you would not like an exchange we can alternatively offer a store credit.

Damages and Faulty Items

Please inspect your order upon arrival if the product seems to be faulty, damaged or you have received the wrong item. Please contact the customer service email below so we can resolve any issues. 

bygaiaco@gmail.com

Unclaimed Packages

We are not responsible for any lost/unclaimed packages.

For further inquiries please contact: 

bygaiaco@gmail.com